Providing services to clients that are transparent and openly discussing clients needs. Providing transparency with process and to referrers to that “you know what to expect” and “can approach us without hesitation”
Respectful / Kind / Caring
The client and whanau are the centre of what we do, treating all with respect and dignity.
Developing innovative responses to problems that are sustainable and durable to support clients to live their lives. We ensure that we incorporate current best practice and research. We are continually up to date.
Establishing and maintaining links to the community, to other providers, to health services and to government agencies supports the development of our service.
Acknowledging and assuming responsibility for actions and not blaming others when things go wrong. Striving for excellence and delivering high quality services that focus on the needs of the consumer and whanau. Understanding the context within which we operate as a publicly funded organisation and utilising our resources wisely.