Client Rights And Our Responsibilities

As a client receiving a service from SRS you have rights and SRS has responsibilities to ensure that we can work together to achieve your goals and to ensure that your rights are upheld. Your rights are identified by the Office of the Health and Disability Commissioner (HDC) please see the links below.

Our relationship with you is very important to us. We aim to work in a respectful, collaborative, transparent way and be accountable for our actions. If you have any concerns please do not hesitate to contact us, we would be grateful for the opportunity to address any concerns that you may have.

Please click on the links below to access:

Client Rights Policy

Making a Complaint: What will happen?

Health and Disability Commissioner (HDC)

Right 1: the right to be treated with respect

Right 6: the right to be fully informed

Right 2: the right to freedom from discrimination, coercion, harassment, and exploitation

Right 7: the right to make an informed choice and give informed consent

Right 3: the right to dignity and independence

Right 8: the right to support

Right 4: the right to services of an appropriate standard

Right 9: rights in respect of teaching or research

Right 5: the right to effective communication

Right 10: the right to complain - Commitment to maintaining client’s privacy